Bangla Sahayata Kendra BSK is an e-Governance initiative of the Government of West Bengal বাংলা সহায়তা কেন্দ্র

Bangla Sahayata Kendra

Bangla Sahayata Kendra (BSK) is an e-Governance initiative of the Government of West Bengal
for citizen-centric online G2C services

Bangla Sahayata Kendra 3561 BSKs are operational across 23 districts
✓ BSKs are located a
t –

  • GP, BDO, SDO, DM offices
  • Health Centers, Govt-aided Libraries
  • Urban Local Bodies (ULBs)
    ✓ 323 Public Services served through a single window
    ✓ BSKs are free of any service charge
  • ✓ BSK centers reaches out to the GP level
  • ✓ Manned by Data Entry Operators (DEOs) appointed by the Government of West Bengal.
  • ✓ BSK Project Management Unit monitors the daily BSK operations.
  • ✓ Citizens visit BSK centers for public services.
  • ✓ Citizens can also visit the web portal for online services
  • ✓ Citizens can download the mobile app called BSK App

List of Digitally Signed Certificates (DSCs) Available at BSKs

BSKs as Aadhaar Enrolment & Updation Centres


  • UIDAI approved – P&AR as Registrar-cum-Enrolment Agency
  • FD sanctioned – 8.52 Crores for Aadhaar Center at BSKs
  • UIDAI to provide first instalment of ICT fund
  • P&AR to Procure Aadhaar kit through GeM Portal

The e-Wallet Operations

✓ e-Wallet Account is operated by BSK’s DEOs
✓ e-wallet is used for citizens to make online payments
✓ e-wallet works as an exchange payment mechanism – citizens pay
to the DEO and DEO use their e-wallet to make online payment for
✓ e-wallet enhances capacity of citizens at grassroots to make online
✓ Citizens can use QR code or cash at the BSK
✓ Single account operated by two DEOs of a BSK

BSK Mobile App (Android & iOS)


  • Citizen must download the Mobile App
  • Citizen must register on the App
  • Citizen can apply and avail services, on their own
  • Citizen can track their applications on dashboard
  • Citizen can store service documents in their vault
  • Digitally signed certificate can be download

BSK Online – Web App


  • Citizen can register on the web portal
  • Citizen can login though OTP / password
  • Citizen can apply and avail services public services
  • Citizen can avail vault facility
  • Citizen can download pdf copies of e-certificates

Digitally Signed e-Certificate from BSK

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